Expert Cleaning and Repairs
Changing tubes
Changing wax guards
Cleaning the receivers
Adjusting the sound settings
We repair and clean hearing aids of all makes to keep them working to their full potential. The small repairs can be done at the clinic while you wait. If the damage is more severe, the hearing aids are sent to the manufacturers for repair.
Most hearing aid manufacturers in Canada are located in Ontario. It may take between five to ten business days to receive your hearing aids back from repair. These repairs may be covered by your hearing aid warranty package.
If your hearing aid is not under warranty it may still be repaired by the manufacturer as long as it is not more than 5 years old. Since the hearing aids are made of small electronic pieces, we do not recommend that you try to repair your hearing aids yourself. You will likely cause more damage to the hearing aids and it may void your "Loss & Damage" or insurance coverage.
Our hearing care professionals will give you a call when your hearing aids are ready to be picked up at the centre.
Request repair services in a centre close to you
Hearing Aid Tuning and Adjustments
Don't be afraid to speak up if something needs to be changed! It is a team effort to make sure your hearing aids work as well as they can to help you. You may also find that, over time, your hearing goes through slight changes. This can lead to your hearing aids not helping as much as they once did. This is why we recommend our clients return for a periodic hearing checkup.
Declining speech clarity
Whistling sounds in your ear
Volume fluctuations
Additional hearing loss
Pain or discomfort in or around your ear
Telehearing Care Services
Some of the newest hearing aid models can be equipped with an accessory that allows you to have your tuning and adjustment appointments done remotely. That means you can sit at home, at a café, or while you are traveling as your HearCANADA hearing care professional tunes your hearing aid from our centre.
For our Telehearing Care services, all you need is a reliable internet connection and a smartphone. Some hearing aids will also require an additional programming device. Your hearing care professional will let you know exactly what pieces of technology are required.
These remote appointments are suitable for people who cannot easily visit their local clinic, either due to travel, weather, or mobility concerns. It is also good for people who want to avoid in-person visits due to the COVID-19 pandemic, as long as the service you want can be done remotely.
Hearing Aid Troubleshooting
- 1.
Check the battery
Make sure the battery was inserted into the battery compartment properly. The positive shiny side should be facing upwards. - 2.
Change the wax system
Change the wax filter on your hearing aids. This will unclog earwax, dirt or debris that may be clogging up the microphone or ports. - 3.
Clean the hearing aid
Use the brush and wax loop to gently swipe away any dirt, wax or debris near the ports and vents. - 4.
Inspect silicone domes
When the light colour changes to indicate they are fully charged, you remove the device. - 5.
Inspect the tubing for BTE (behind-the-ear) models
Change the tubing every three to six months. Call the centre if you notice any debris or moisture clogging the tubing.
